Shipping & Return policy
📦 Shipping Policy – Pilarre
We offer safe and reliable shipping to many countries worldwide. All orders are carefully packaged and sent with tracking for your peace of mind.
France – Domestic Shipping
• Pick-up Point Delivery (Mondial Relay): €4.50 – delivered in 3–5 working days
• Standard Home Delivery
(Colissimo): €7.90 – delivered in 2 working days
✔️ Tracking included
✔️ Free shipping on orders over €150
Europe – EU Shipping
• Pick-up Point Delivery (Mondial Relay Europe): from €7.50 – 5 to 7 working days
• Home Delivery (Colissimo International): from €13.60 – 4 to 7 working days
✔️ Tracking included
✔️ Free shipping on orders over €150
🌍 International Shipping (outside EU)
• Home Delivery (Colissimo International): from €23 – 5 to 12 working days
✔️ Tracking & basic insurance included
✔️ Customs duties may apply depending on your country
✔️ Free shipping on orders over €150
📬 Order Processing Time
Orders are processed within 1–2 working days.
You’ll receive a tracking number by email once your order is shipped.
💌 Need help?
If you have any questions regarding your delivery, please contact us at contact@pilarre.com or via our Instagram DM @pilarrejewelry
🔁 Returns & Exchanges
We want you to love your piece. But if it’s not quite right:
- You have 15 days from the delivery date to return your item.
- Items must be in their original condition and packaging, unworn and undamaged.
- Return shipping costs are the responsibility of the customer.
- Refunds are issued within 5 business days after we receive and inspect the item.
- To request a return, please email us at: Contact@pilarre.com with your order number.